About First Care Group Practice

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Welcome to First Care Group Practice.

We are First Care Group Practice (FCGP) a group of three GP practices in Hayes and Harlington, that came together in July 2018.

The three practices are Heathrow Medical Centre, The Pine Medical Centre, and Shakespeare Health Centre. The total patient population is approx. 15,000.

The vision is to work together, to improve the health and well being of the local population,by collaborative working and strong partnership.

Our aim is to streamline the way things are done, so that patients receive high-quality care that is compassionate, timely and easy to access.

All the GPs in the three practices, and the Business Manager from Heathrow Medical Centre, are the Directors of First Care Group Practice Ltd. Our office is based at Shakespeare Health Centre, Elers Road, Hayes, UB3 1NY

Our senior management team members who oversee the 3 practices are:

Marie Franklin Assoc. CIPD

Operations Director


Paula Kayser

Operations Manager


Khalid Sultan

Data Quality Manager


Jackie Quaif

Compliance Manager

Our administration team currently consist of the Clinical Correspondence administrators, who are responsible for ensuring that all patient related data that is received by the practice, is entered onto the computer systems accurately and comprehensively.


In addition, we have our local practice based teams, and their details are on the individual practice page.

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