For latest information on COVID-19

NHS 111 Online Service

Coronavirus (COVID19) update

Please be aware we have minimal staff due to self-isolation rules. We may take longer than usual to answer your call. Please consider if your query is really necessary at this time. If you are unable to get through on the phone, you may contact us by eConsult or you may email your query directly to:

Shakespeare Health Centre – HILLCCG.SHCAdmin@nhs.net

Heathrow Medical Centre – heathrow.mc@nhs.net

The Pine Medical Centre – hillccg.ThePineMedicalCentre@nhs.net

Requesting Regular Medication

If you need to request your medication, use your registered online access account as it is the most secure way. Alternatively, you may email your request with the following information:

• Include “Medication request” in the subject line
• Include the patient’s name , date of birth and medication requested
• Include the name of your nominated pharmacist
• Include the best contact number for you (and that of patient if different).

If you do not include all the information your request may be delayed. Please still allow up to 2 working ways for this to be checked and authorised. We advise you check with your pharmacist that it is ready before you collect.

Medical Notes

You do not need a note from the doctor to say you are isolating due COVID19. You can obtain this here https://111.nhs.uk/isolation-note